Frequently Asked,
Clearly Answered

Nothing’s Out of the Question

Explore these frequently asked questions about our products and services. You can filter below by general topics or by product category. If you can’t find what you are looking for, please let us know. We are here to help.

  • Q: How do I know which railing system will be best for my project?

    Fortress Building Products delivers solutions for all types of railing applications. Check out the railing section of our website to compare different materials: steel, cable, aluminum, glass; as well as residential vs. commercial applications. With so many options, there’s bound to be the right fit for your project.

  • Q: Can I order railing directly from your website?

    No, Fortress® products are not available directly from our website. However, we provide one easy resource to find a dealer or retailer near you! Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: How do I find the railing dealer closest to me?

    Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: Can I see the railing systems in person?

    You can see our Fortress® railing systems in person at your local dealer. Visit our Where to Buy page and search by your zip code to find the one closest to you. You can also get inspired online by visiting our Inspiration page, where you can use the new FortressView™ Visualizer, our interactive 3D platform that allows you to build a virtual scene with decking and railings. Our Inspiration page also features our Image Gallery, Blog and Case Studies to help further get your creative juices flowing.

  • Q: I live in a wet climate, how do I prevent my railing system from rusting?

    Fortress® railing systems are made specifically to withstand the elements. Our steel railings use pre-galvanized steel and a zinc phosphate, e-coat and premium powder coating to resist rust and corrosion. And our aluminum railings use a premium powder coating that stands up against humidity, cold and moisture. Unlike wood, these materials will last for years without any additional maintenance.

  • Q: What is the warranty for my railing system?

    All of our residential railing systems have at least a 15-year warranty. Our aluminum and glass railing systems go above and beyond, offering a limited lifetime warranty. On the commercial side, our Fe26 PLUS product offers a 10-year warranty. You can learn more about the warranty policies on all of our products here.

  • Q: How do I find pricing for my railing system?

    To find pricing for Fortress® railing products for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: Where do I find installation instructions?

    Installation guides for all of our products are located here.

  • Q: What types of infills do you offer?

    Our railing systems offer multiple infill options, including metal baluster (Al13, Al13 HOME™, Fe26, Fe26 PLUS), glass balusters (Al13, Al13 HOME, Fe26), full glass panels (Al13), vertical cable (FortressCable and Al13 HOME) and horizontal cable (FortressCable). Having so many options ensures your project will match any aesthetic and need.

  • Q: Do Fortress railing systems come in kits?

    All of our Fortress railing systems come with pre-assembled panels for easy installation. You’ll choose your panels, and then select your posts and brackets. Then select personalized elements like top rails or lighting accessories.

  • Q: How can I customize my railing system?

    With Fortress, there are many ways to customize your railing system. We offer the material for any project or aesthetic – whether that’s cable, aluminum, steel or glass. Our pre-assembled panels are available in multiple sizes to help meet the needs of any project, and we offer multiple post and bracket options that will work for your space. Add some personality to your design by choosing from a variety of color & finish options, unique top rails including drink rails, or mix and match stylish baluster designs.

  • Q: Do you sell railing for commercial or industrial uses?

    Fortress offers a total solution of commercial railing systems in a variety of colors, styles and design options. You can choose from cable, steel, or aluminum offerings.

  • Q: How do I find a contractor in my area?

    To find a contractor near you, simply visit our “Find a Fortress® Contractor” page. There, you’ll search by your zip code to find options in your region.

  • Q: Where can I see images of Fortress railing projects?

    To get inspired for your next Fortress railing project, visit the railing section of our Image Gallery. Throughout the gallery, you’ll also find images for other Fortress products like decking, fencing, framing, lighting and cladding. For another perspective, and to take some of the guesswork out of exterior home design, try our FortressView™ Visualizer. This interactive 3D platform allows you to build a virtual scene with railing or other Fortress products.

  • Q: How do I know which deck product is right for my project?

    Fortress offers two distinct lines of decking that will help bring your vision to life. Each offers an array of compelling colors and the aesthetics of wood with the durability, low-maintenance and availability of composite and recycled materials. Both are scratch & fade resistant and come with strong stain, fade and performance warranties. With the Infinity® I-Series line, Fortress set out to prove that cost-effective decking could still deliver the strength, usability and beauty of its premium cousins. It’s 40% lighter, while keeping the same stiffness and mechanical properties. All Infinity decking is protected by a 25-year residential and 15-year commercial warranty. With Apex®, you’ll get a revolutionary lightweight core made from bamboo and cellular PVC combined with acclaimed natural finishes. Apex decking is protected by a 30-year residential and 15-year commercial warranty. Check out our Gallery to get inspired by other decking projects and to explore both products in their element.

  • Q: What are the different types of decking material available?

    Fortress offers two distinct lines of decking that will help bring your vision to life. Looking for lighter, stronger, more cost-effective composite decking? Then look no further than our Infinity® I-Series line. How about the peak of capped PVC decking? Then Apex® is for you. Each offers an array of compelling colors and the aesthetics of wood with the durability, low-maintenance and availability of composite and recycled materials. Both are scratch & fade resistant and come with industry leading warranties.

  • Q: Can I order decking samples?

    Yes! Fortress offers free samples of both our Apex® and Infinity® I-Series decking lines to allow you to see & touch our boards in person. Simply visit our Request Samples page to select your colors and share your shipping information. 

  • Q: Can I buy directly from your website?

    No, Fortress® products are not available directly from our website. However, we provide one easy resource to find a dealer or retailer near you! Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: How do I find the decking dealer closest to me?

    To find a dealer near you, simply check out our Where to Buy page and search by your zip code. There, you can also find local contractors or installers.

  • Q: What are the main differences between I-Series and Apex?

    With the Infinity® I-Series line, Fortress® set out to prove that cost-effective decking could still deliver the strength, usability and beauty of its premium cousins. Made from co-extruded bamboo plastic composite, I-Series boards are 40% lighter but 2x stronger than its competitors. It also offers properties superior to wood, such as being fade, splinter and slip resistant, while still retaining the natural hardwood grain look. Apex® also offers the aesthetics of wood with the strength and benefits of bamboo and PVC. Made from capped bamboo-based PVC composite materials, Apex offers a slightly more premium feel, still at an affordable price. Both are available with industry leading warranties.

  • Q: How do I find pricing for my decking project?

    To find pricing for Fortress® decking products for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: Why is Fortress decking better than wood?

    Fortress® bamboo-based composite decking offers the strength, warmth and vivid colors of wood, with the durability and longevity of composite and recycled materials. Our PVC and HDPE composite boards are also lighter than wood, and are scratch, UV and moisture resistant. And the best part? They’re easier to maintain. Unlike wood, which requires consistent up-keep like sanding or staining, our boards require just water and some dish soap to keep them looking like new for years to come, and also come with industry-leading warranties.

  • Q: Is Fortress decking sustainable?

    Both of our Fortress® decking lines: Infinity® co-extruded bamboo-based composite (CBPC) boards and Apex® capped bamboo-based PVC (CBPVC) boards work in harmony with nature. Our decking products are made of 60% bamboo (a fast-growing grass) and 40% recycled plastics. Our boards are manufactured in a facility that utilizes solar power. And over their lifetime, our products are sustainably maintained – since they require no harsh chemicals (like stains or sealants) to keep them looking like new. Just water and dish soap are all it will take to keep your Fortress decking looking great over its lifetime. To learn more about our sustainable products, please review our Sustainability Sheet.

  • Q: If Fortress decking is made from recycled materials, why is it more expensive than wood?

    Recycling is expensive! From collecting, to hauling, to making items ready for production, recycled material has become more expensive even than original plastics – as the demand for recycled materials has risen in recent years.

  • Q: How long will my Fortress deck last?

    At Fortress®, we’re proud to stand by every product we make. That’s why your Fortress deck is backed by an industry-leading warranty, which even covers fade and stain resistance.

  • Q: What is the lifetime value of Fortress decking?

    While traditional decking materials offer no warranty and require regular, costly maintenance, Fortress® bamboo-based PVC and composite decking are covered by industry leading warranties and resist staining, fading and cracking – meaning it requires minimum maintenance at low cost.

  • Q: How do I clean my Fortress deck?

    Fortress® deck products are designed with our philosophy of Outdurable Living® in mind, which means that unlike wood, they are easy to care for and stay looking great throughout their lifetime. All you’ll need to maintain your deck is an occasional sweep with soapy water (we recommend dish soap) and a gentle power wash. Our Cleaning & Care Guide provides a few additional details to ensure you get the most out of your Fortress deck.

  • Q: Does Fortress decking fade or change color over time?

    No! Unlike natural wood, our Infinity® I-Series and Apex® deck boards are resistant to fading, staining and UV rays, which means their vivid colors and textures will continue to look as good as the day they were installed.

  • Q: Is Fortress decking suitable for commercial settings?

    Yes. And all Fortress decking products are covered by a 15-year commercial warranty.

  • Q: How heavy is Fortress decking?

    Our Infinity® I-Series and Apex® decking boards are lighter than most other composites, while maintaining the same stiffness and mechanical properties. This makes them easier to handle and install, with 16” spans.

  • Q: Where do I find installation instructions?

    You can find installation instructions for Fortress® decking in the Installation Guides section of our website. We’ve also linked directly for Infinity® I-Series and Apex®.

  • Q: Is Fortress decking code compliant?

    Both of our Infinity® I-Series and Apex® decking lines are compliant with the International Building Code (IBC) and International Residence Code (IRC). To learn more about Fortress® product code compliance, please visit the Code Testing Reports section of our website.

  • Q: Can I paint or stain my Fortress deck boards?

    Fortress® is proud to offer a variety of standard and special order colors for both our Infinity® I-Series and Apex® deck boards, ranging from soft greys to warm taupes to deep, rich browns, all featuring unique grain embossing. Unlike wood, these boards have all been manufactured and treated to resist fading, stains and even insects. As a result, we would not recommend any additional treatment like painting or staining, and in fact doing so would void your Fortress warranty.

  • Q: Can Fortress deck boards be placed over a solid surface?

    Fortress® deck boards must be installed with a minimum of 1 ½” between the ground surface and joists to allow for ventilation and drainage.

  • Q: Can Fortress deck boards be glued?

    Using glue on a Fortress® deck board are generally ineffective and may damage or discolor the surface of the profile.

  • Q: What kind of deck framing works best with Fortress decking?

    Fortress® is proud to offer a complete framing system, as part of our Total Solution of products. Our Evolution steel deck frame uses galvanized steel and has been designed by deck builders, for deck builders. The interlocking joist and ledger system lets you build sturdy, safe decks with less effort, and the powder-coated finish provides resistance against corrosion. Fortress deck boards can also be used on wood frames.

  • Q: Can Fortress deck boards be used for a wheelchair or walker ramp?

    Yes! In fact, Fortress boards are a great solution for wheelchair and walker ramps. Since they’re resistant to moisture and rot, they’re less likely to warp or twist – meaning no splinters or nails getting pushed to the surface. They’re also slip-resistant, which means they’ll provide a smooth surface that still has grip.

  • Q: Are Fortress deck boards slippery when wet?

    Fortress® deck boards have been designed with slip-resistance in mind. Our boards feature an acrylic resin cap with a “grabby” surface that provides enhanced levels of friction when compared to other decking alternatives. In addition, composite and PVC decking is better at fighting moisture than wood, so will stay clear of mold or mildew, which can contribute to a slick surface. To learn more about slip resistance ratings for our Apex® boards, check out this blog post.

  • Q: Do Fortress deck boards meet California fire code requirements for WUI (Wildland Urban Interface) zones?

    Yes!

  • Q: How much ventilation is required under a deck?

    Fortress® requires a minimum of 1 ½” between the round and joists to provide adequate ventilation and drainage.

  • Q: Where can I see images of Fortress decking projects?

    To get inspired for your next Fortress® decking project, visit the decking section of our Image Gallery.

    Throughout the gallery, you’ll also find images for other Fortress products like railing, fencing, framing, lighting and cladding. For another perspective, and to take some of the guesswork out of exterior home design, try our FortressView™ Visualizer. This interactive 3D platform allows you to build a virtual scene with fencing or other Fortress products.

  • Q: How do I find a contractor in my area?

    To find a contractor near you, simply visit our “Find a Fortress® Contractor” page. There, you’ll search by your zip code to find options in your region.

  • Q: Are Fortress deck boards cut exactly to size or are they longer than the rest of the industry?

    Slightly longer. The technical lumber/board term is Precision End (sometimes Edge) Trimmed. Our decking and cladding boards are not PET. Other manufacturers extrude significantly faster and resultantly, they have to try to cool their boards faster. The ‘extra’ material is largely a slop factor for the fast extrusion and cooling

    Our process is much slower, the line speeds being slower means more cooling happens as a result, so the overage tends to be less.

  • Q: How do I know what framing is best for my project?

    Why build a 25-year deck on a wood frame that rots? Our Evolution steel deck framing and stair system is just as easy to install as wood – even on curves. The interlocking joist and ledger system enables you to build sturdy, safe decks with less effort. Designed by deck builders for deck builders, Evolution framing offers greater spans, and its powder coated finish provides increased resistance against corrosion.

  • Q: Why is steel framing better than wood?

    Steel framing offers numerous advantages over wood. It’s just as easy to install, and is compatible with all deck boards, but unlike wood, steel delivers straight, uniform pieces engineered for longer spans, and is naturally fire and insect resistant. Fortress® steel framing is also backed by a 25-year warranty and won’t rot or sustain moisture-damage like wood. Steel is also sustainable, which makes it a great option for environmentally conscious builders and homeowners. To learn more about how steel stacks up against wood, visit our website or watch this video.

  • Q: Can I buy Fortress framing directly from your website?

    No, Fortress® products are not available directly from our website. However, we provide one easy resource to find a dealer or retailer near you! Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: How do I find the Fortress framing dealer closest to me?

    To find a dealer near you, simply check out our Where to Buy page and search by your zip code. There, you can also find local contractors or installers.

  • Q: I live in a wet/coastal climate, will my frame rust?

    Fortress® Evolution steel deck framing has been designed to prevent corrosion or rust. Our powder-coated sealant locks out moisture to ensure it stays strong and looking like new for years after installation. We also back our framing system with a 25-year warranty.

  • Q: Where can I see the framing system in person?

    You can see our Fortress® framing systems in person at your local dealer. Visit our Where to Buy page and search by your zip code to find the one closest to you. You can also get inspired online by visiting our Inspiration page, where you can use the new FortressView™ Visualizer, our interactive 3D platform that allows you to build a virtual scene with fencing and other Fortress products like decking or railings. Our Inspiration page also features our Image Gallery and Blogs to help further get your creative juices flowing.

  • Q: What is the warranty for Evolution framing?

    At Fortress® we stand behind our products, and we back our Evolution steel framing system with a 25-year Limited Warranty. To learn more about our product warranties, please visit the Warranties section of our website.

  • Q: How long will my steel frame last?

    Fortress® believes your framing should last as long as the deck its supporting. That’s why Evolution steel deck framing carries a 25-year limited manufacturer warranty against defects.

  • Q: Is Evolution framing compatible with any deck board material?

    Yes! Evolution steel deck framing is compatible with multiple deck materials, including wood, composite and PVC.

  • Q: Do I need any additional tools or training to install steel framing?

    If you can build a wood frame, you can build a steel frame! Our Installation Guide includes all the information you’ll need around tools and provides step-by-step instructions. You can also check out our Installation Video to learn more and see installation footage.

  • Q: Is your stair framing system compatible with an existing wood deck frame?

    Yes, our Evolution steel stair framing system is compatible with any wood or steel deck framing and works with any type or brand of decking including composite, PVC, aluminum, wood or tile. To learn more, check out this video that explains what makes our stair framing different.

  • Q: Do you offer different sizes for your stair tray?

    Fortress® Evolution steel stair framing system offers an innovative adjustable tray that allows you to span up to 48” between stringers. We also offer 3 different rise/run bracket options and a fully adjustable stair bracket.

  • Q: Where can I see images of Fortress framing projects?

    To get inspired for your Fortress® framing project, visit the framing section of our Image Gallery.

    Throughout the gallery, you’ll also find images for other Fortress® products like railing, fencing, lighting, decking and cladding. For another perspective, and to take some of the guesswork out of exterior home design, try our FortressView™ Visualizer. This interactive 3D platform allows you to build a virtual scene with fencing or other Fortress products.

  • Q: Where can I find installation instructions?

    You can find installation instructions for Fortress® steel framing in the Installation Guides section of our website. You can also check out our Installation Video to learn more and see installation footage.

  • Q: How do I find a contractor near me?

    To find a contractor near you, simply check out our Find A Contractor page and search by your zip code.

  • Q: How do I find pricing for my framing project?

    To find pricing for any Fortress® product for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: How do I know which fencing system will be best for my project?

    At Fortress, we deliver an innovative range of fencing solutions. We offer residential, industrial, commercial and even high-security applications. Choose from steel, aluminum or composite fencing products. Need some inspiration? Check out our Gallery to view completed fencing projects from around the country. 

  • Q: What are the different types of fencing options?

    Fortress offers a range of fencing options to meet any property needs. We offer residential, industrial, commercial and even high-security products. Choose from steel, aluminum or composite fencing options.

  • Q: Can I buy fencing directly from your website?

    No, Fortress® products are not available directly from our website. However, we provide one easy resource to find a dealer or retailer near you! Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: How do I find the fencing dealer closest to me?

    To find a dealer near you, simply check out our Where to Buy page and search by your zip code. There, you can also find local contractors or installers.

  • Q: Can I see the fencing systems in person?

    You can see our Fortress® fencing systems in person at your local dealer. Visit our Where to Buy page and search by your zip code to find the one closest to you. Our Inspiration page also features our Image Gallery, Blog and Case Studies to help further get your creative juices flowing.

  • Q: How can I customize my fencing project?

    Fortress offers many ways to customize your fencing project. First, select the material that makes sense for your space – whether that’s steel, aluminum or composite fencing. You can choose from multiple panel styles and sizes, color options, and also personalize your selection of posts, brackets and finials.

  • Q: What is the warranty for my fencing system?

    All of our fencing systems are backed by a Fortress warranty. These start at 10 years and span up to a lifetime warranty. To see the specific warranties associated with each of our fencing products, please visit our Warranty page.

  • Q: How do I find pricing for my fencing project?

    To find pricing for Fortress® fencing products for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: How do I find a contractor in my area?

    To find a contractor near you, simply visit our “Find a Fortress® Contractor” page. There, you’ll search by your zip code to find options in your region.

  • Q: Where do I find installation instructions?

    Installation guides for all of our products are located here.

  • Q: Do you sell fencing for commercial or industrial uses?

    Fortress fencing is available for commercial, industrial and even high-security uses. Each of these products are specially designed to provide protection and superior aesthetics for any business or institution. 

  • Q: Where can I see images of Fortress fencing projects?

    To get inspired for your next Fortress fencing project, visit the fencing section of our Image Gallery. Throughout the gallery, you’ll also find images for other Fortress products like railing, fencing, framing, lighting and cladding.

  • Q: Can Fortress fencing products be used in a saltwater environment such as a pool or near an ocean?

    Yes! Athens Aluminum Fencing is the perfect product for saltwater applications. Available in multiple heights and styles, Athens’ material composition and architectural-grade powder coating offer protection from the elements, like salt and moisture.

  • Q: How do I know which lighting products are best for my project?

    At Fortress®, we offer a brilliant collection of LED lighting accessories, post caps and post base covers. FortressAccent™’s post caps and lighting are available in five premium finishes, and can be used with a variety of wood, composite or vinyl decking and railing materials. Need some inspiration? Check out our Lighting Gallery to see images from other lighting projects.

  • Q: Can I buy lighting directly from your website?

    No, Fortress® products are not available directly from our website. However, we provide one easy resource to find a dealer or retailer near you! Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: How do I find the Fortress lighting dealer closest to me?

    To find a dealer near you, simply check out our Where to Buy page and search by your zip code. There, you can also find local contractors or installers.

  • Q: What is the wattage of Fortress LED deck lights?

    To learn more about wattage for your Fortress® lighting system, visit our easy-to-use online Wattage Calculator. Simply enter in the quantity of the lights you’d like to select, and the tool will calculate your total.

  • Q: Do you need a transformer with LED lighting products?

    Yes, you will need a transformer for installation of FortressAccents™ LED lighting. Our transformers are suitable for wet locations, and you can choose to include a dimmer, timer and photocell to add extra ambiance and convenience to your lighting project. FortressAccents transformers are in fact required for your lighting warranty.

  • Q: Do your lighting projects offer dimmer or timer options?

    Yes! Our premium transformers come with a timer and dimmer to help provide additional ambiance and convenience to your lighting project.

  • Q: Where do I find installation instructions?

    To access Installation instructions for FortressAccents™ lighting, visit the Installation Guide section of our website, and click on Lighting. Installation instructions are also included in every lighting component package.

  • Q: What is the warranty for Fortress lighting products?

    FortressAccents™ LED lights have a 10-Year Warranty. Transformers come with a 2-Year Warranty. To learn more about the warranty policies on all Fortress products, please visit our Warranties page.

  • Q: Where can I see images of Fortress lighting projects?

    To get inspired for your next Fortress® lighting project, visit the lighting section of our Image Gallery.

    Throughout the gallery, you’ll also find images for other Fortress products like railing, fencing, framing, decking and cladding. For another perspective, and to take some of the guesswork out of exterior home design, try our FortressView™ Visualizer. This interactive 3D platform allows you to build a virtual scene with fencing or other Fortress products.

  • Q: Where do I find pricing for Fortress lighting products?

    To find pricing for Fortress® lighting products for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: Does Fortress offer a handrail system?

    Yes, Fortress offers two handrail systems: square and round. Both systems integrate with our Fortress railing lines or can be used with any other railing system, and is compatible with wood, composite, vinyl or metal posts. Our handrail system is quick and easy to install, including brackets and adapters that allow for installation at virtually any angle. Available in five premium finishes, the Fortress handrail system provides a solution that’s beautiful, safe, long-lasting and virtually maintenance free.

  • Q: What makes HULK fasteners different from other fastener options?

    HULK fasteners™ were developed using state-of-the-art technology to work perfectly with our deck boards.

    Fortress offers a face fastening and hidden fastening system for both traditional wood framing and for our Evolution Steel Framing system. Made of corrosion-resistant stainless steel, HULK fasteners allow you to create a perfectly smooth, clean deck surface.

  • Q: Are HULK fasteners compatible with any decking product?

    Yes! While they’re designed to work in perfect synergy with Fortress® products, these durable fasteners will also with many other decking brands.

  • Q: Are HULK fasteners compatible with any cladding board?

    HULK fasteners must be used in accordance with cladding board manufacturer guidelines.

  • Q: Can HULK fasteners be used on any board thickness?

    HULK fasteners are currently offered in two lengths to accommodate fascia/riser applications along with deck boards. We recommend consulting your deck board manufacturer’s guidance for specific fastener types.

  • Q: What is the recommended gap space between deck boards?

    Gap spacing will differ depending on region and temperature. We recommend you consult our Fortress Building Products installation guide to determine the ideal gap for your specific installation. Our installation guides are available on the Installation section of our website.

  • Q: Where can I find help with installation?

    To learn more about installation, check out our HULK fasteners™ installation video.

  • Q: Can I buy HULK fasteners directly from your website?

    No, Fortress® products are not available directly from our website. However, we provide one easy resource to find a dealer or retailer near you! Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: How do I find the dealer closest to me?

    To find a dealer near you, simply check out our Where to Buy page and search by your zip code. There, you can also find local contractors or installers.

  • Q: Where do I find pricing for HULK fasteners?

    To find pricing for any Fortress® product for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: Can I buy directly from your website?

    Fortress® works with dealers and online retailers throughout the US & Canada, and our products are available through their stores. To find the dealer closest to you, use our “Find a Dealer” tool and enter your zip code. You can also search for online retailers by using our “Find a Retailer” tool.

  • Q: How do I find the dealer closest to me?

    You can find the dealer closest to you by using our simple “Find a Dealer” tool and entering your zip code.

  • Q: How do I find pricing?

    To find pricing for Fortress® products for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: I’m having trouble getting answers or product information from my dealer. What should I do?

    Contact Fortress directly by visiting the Contact Us section of our website. You can also give us a call at 866-323-4766.

  • Q: What is the warranty for my product?

    Our industry-leading warranties are specific to each product line. Please visit our Warranties page to learn more about our long-lasting products.

  • Q: There’s an issue with my product. How do I get it fixed?

    Start with dealer first to get your issue resolved.  If it is a warranty issue, please fill out our Warranty Claim form.

    If you are unable to get the issue resolved, please reach out to us by phone at (866) 323-4766 or send us a note online through our website.

  • Q: How do I submit a warranty claim?

    To submit a warranty claim, please visit the Warranty Claim page on our website. Fill out your information, attach images to showcase any damage, and submit. Please allow 3-4 weeks for processing. For any processing questions, give us a call at 844-909-1999.

  • Q: Where can I find installation instructions?

    To learn more about how to install any of our products, please visit our Installation Guides page. There, you’ll find specific instructions for railing, decking, framing, fencing, cladding and more.

  • Q: How do I contact Fortress?

    Contact Fortress directly by visiting the Contact Us section of our website. You can also give us a call at 866-323-4766.

  • Q: Why are Fortress products better than wood?

    Fortress products are made with durable materials that stand up to the elements better than wood. This includes our pre-galvanized, e-coated steel fencing, architectural-grade powder coated aluminum fencing, pre-welded, corrosion-resistant steel, cable & aluminum railing, and our UV, fade and rot-proof PVC and composite decking and cladding.

  • Q: What do you mean by Outdurable Living?

    All of our products are extremely durable and proven to stand up to anything Mother Nature throws at them. It’s a way of life that’s unique to Fortress Building Products. Our total solution -- railing, decking, framing, fencing, cladding, lighting and fasteners -- delivers a complete collection of revolutionary products that all work together or stand alone.

  • Q: How do I know what cladding product is best for my project?

    Fortress® cladding gives your rainscreen assembly the warm aesthetic of wood with the enduring performance of bamboo-based HDPE and PVC. Our cladding is eco-friendly and UV, fade & weather resistant, and comes in rich colors that stay vibrant through the life of the product. Available in two product lines: Infinity® and Apex®, you can choose between co-extruded bamboo-plastic composite or capped bamboo-based PVC boards for endless design possibilities.

  • Q: How does cladding protect my structure against rot and moisture damage?

    Fortress® cladding as part of a rainscreen assembly helps manage moisture. Separated from the exterior sheathing by furring materials, cladding creates a ventilated draining channel and water-resistive barrier (WRB). This space creates an opportunity for top venting, allowing water vapor, exfiltrate and heat to exit upwards by convection, and bottom venting to allow water and condensate to exit downwards by gravity. This prevents water or moisture from being trapped and causing rot and other structural damage. To learn more about rainscreen technology, visit our cladding page.

  • Q: Can I buy cladding products directly from your website?

    No, Fortress® products are not available directly from our website. However, we provide one easy resource to find a dealer or retailer near you! Check out our Where to Buy page to search by your zip code. There, you can also find local contractors or installers.

  • Q: How do I find the Fortress cladding dealer closest to me?

    To find a dealer near you, simply check out our Where to Buy page and search by your zip code. There, you can also find local contractors or installers.

  • Q: Where can I see the cladding products in person?

    You can see our Fortress® cladding products in person at your local dealer. Visit our Where to Buy page and search by your zip code to find the one closest to you. You can also get inspired online by using the new Cladding Visualizer, an interactive tool that will allow you to pick your building type (residential, commercial, etc.), then select your boards and colors to get a feel for how your selection will look in practice. Looking for more? Check out our Inspiration page, where you can view our Image Gallery, and Blogs.

  • Q: Can I order cladding samples?

    Fortress cladding samples can be ordered just like decking samples – because they’re deck boards! We offer free samples of both our Apex® and Infinity® boards to allow you to see and touch our boards in person. Simply visit our Request Samples page to select your colors and share your shipping information. 

  • Q: What are the differences between Apex and Infinity cladding boards?

    Our Apex® boards are capped bamboo-based PVC composite and are available in two board profiles: grooved and square. Infinity® boards are made of co-extruded bamboo-based HDPE plastic composite, and only available in a square board profile. Both are manufactured to be naturally UV, fade and insect resistant. To learn more about the advantages of each, check out the cladding section of our website.

  • Q: What is the difference between cladding boards and VistaClad?

    VistaClad will be launching in 2021, and we look forward to sharing more information at that time.

  • Q: Where do I find pricing for my cladding project?

    To find pricing for any Fortress® product for your project, start by contacting your local dealer. You can find the one closest to you by utilizing our Find a Dealer page and searching by your zip code.

  • Q: What is the warranty on Fortress cladding products?

    Fortress® is proud to stand behind everything we make and offers warranties on all our cladding products. Apex® is covered by a 30-year residential and 15-year commercial warranty, and Infinity® is covered by a 25-year residential and 15-year commercial warranty. To learn more about the warranties on all of our products, visit the Warranties section of our website.

  • Q: What are the benefits of composite & PVC vs. wood?

    Our bamboo-based HDPE and PVC composite cladding boards provide the warm aesthetic of wood – but with so much more. Our cladding and deck boards are manufactured to be UV, fade, scratch, splinter, stain and even insect resistant, which means they will look great over their lifetime with no need to seal, sand or stain, and only require water and dish soap to keep them clean. Composite and PVC boards also repel moisture so unlike wood, you’ll never need to worry about rot, mildew or other water damage. And to enhance your peace of mind, they’re backed with industry leading residential and commercial warranties, so you know your investment will go the distance.

  • Q: Can cladding be installed vertically or horizontally?

    Yes! Cladding can be installed vertically, horizontally and diagonally, and can even be used in curved applications, making these boards a truly versatile product.

  • Q: Can cladding be used in soffits or ceilings?

    Yes!

  • Q: Where can I find installation instructions?

    Installation instructions for our cladding board can be found on our Installation Guides page. You can also access them here for Apex® and here for Infinity®.

  • Q: What tools will I need to install my Fortress cladding?

    Fortress® cladding can be installed using standard tools and labor. To learn more, check out our Installation Guides for Apex® and Infinity®.

  • Q: What fasteners should I use with my Fortress cladding?

    We recommend using our HULK fasteners™ for both our Apex® and Infinity® cladding boards. For Apex grooved boards, you can choose to use HULK hidden fasteners for a fully seamless look. (A Fortress exclusive!)

  • Q: Will my cladding boards fade or change color over time?

    No! Unlike natural wood, our Apex® and Infinity® bamboo-based composite cladding boards are resistant to fading, staining and UV rays, which means their vivid colors and textures will continue to look as good as the day they were installed.

  • Q: Can I paint or stain my cladding boards?

    Fortress® is proud to offer a variety of standard and special order colors for both our Apex® and Infinity® cladding boards, ranging from soft greys to warm taupes to deep, rich browns, all featuring unique grain embossing. Unlike wood, these boards have all been manufactured and treated to resist fading, stains and even insects. As a result, we would not recommend any additional treatment like painting or staining, and in fact doing so would void your Fortress warranty.

  • Q: How do I clean and maintain my cladding boards?

    Fortress® cladding products are designed with our philosophy of Outdurable Living® in mind, which means that unlike wood, they are easy to care for and stay looking great throughout their lifetime. All you’ll need to maintain the boards is an occasional power wash with soapy water (we recommend dish soap). Our Cleaning & Care Guide provides a few additional details to ensure you get the most out of your Fortress cladding.

  • Q: How do I find a contractor for my cladding project?

    To find a contractor near you, simply visit our “Find a Fortress® Contractor” page. There, you’ll search by your zip code to find options in your region.

  • Q: Are Fortress cladding projects suitable for commercial or industrial building?

    Yes! Fortress® cladding products are suitable for all types of building segments.

  • Q: Where can I see images of Fortress cladding projects?

    To see pictures of Fortress® cladding projects, visit our Image Gallery. There, you’ll also be able to check out other Fortress products, like decking, fencing, framing, lighting and more. Looking for something more interactive? Check out the new Cladding Visualizer, an interactive tool that will allow you to pick your building type (residential, commercial, etc.), then select your boards and colors to get a feel for how your selection will look in practice.

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